Training
We train the people who work within a management system and the people who audit it. Courses are agreed with you, held at your premises or remotely, and use your own procedures and records as examples where possible.
01Who it is for
Who it is for
Organizations that have the people but not yet the skill.
- Managers and staff who will work within a management system and need to know what the standard asks of them
- The people who will audit your system from the inside
- Top management, whom the standards name directly
- Specialists in one standard, such as food safety, information security or energy, who need its detail
02Courses
The kinds of course
Described in general terms. Content and length are agreed with you.
Awareness sessions
For everyone who works within the system. They explain what the standard asks of the organization, why it asks it, and what each person's own part is.
Internal auditor training
For the people who will audit your own system. It covers planning an audit, asking questions, writing findings and following them up. The standards require internal audit, and an auditor should not audit their own work.
Sessions for top management
For the people who lead the organization. They cover what the standard asks of top management, which is more than approving a policy: taking part in the system and reviewing its results. An auditor interviews top management.
03Topics
Topics for one standard, on request
Examples of what can be covered for each standard.
- ISO 9001
- Finding the cause of a complaint and checking that the fix held; reviewing customer requirements before accepting an order; evaluating suppliers
- ISO 14001
- Identifying environmental aspects and deciding which are significant; keeping a register of legal requirements; preparing for emergencies
- ISO 45001
- Identifying hazards and assessing risk; consulting workers; investigating incidents and near misses
- ISO 50001
- Carrying out an energy review; choosing indicators and setting a baseline
- ISO 22000
- Hazard analysis; prerequisite programmes; traceability and withdrawal exercises
- ISO/IEC 27001
- Risk assessment and risk treatment; the statement of applicability; handling information security incidents
- ISO/IEC 20000-1
- Incident, problem and change management; service levels and reporting; testing a continuity plan
- ISO 13485
- Risk management through product realization; handling complaints and deciding what to report; validating processes and software
04Delivery
How it is delivered
Training is held at your premises or remotely, as you prefer. Tell us which when you ask.
We use your own procedures and records as the examples wherever we can. People then work with documents they will use, and with cases they recognize, instead of cases invented for the course.
05Limits
What it does not include
No dates or prices
Content, length and dates are agreed when you ask, because they depend on who attends and what they need. For the same reason there is no price list.
No claim of accreditation or qualification
We make no claim that any course is accredited or leads to a recognized qualification. If you need one, for example for a particular job or tender, tell us what is required and we will say what we can and cannot offer.
Lead auditor courses
We do not list one. If you need a lead auditor course, ask us whether AQC Group runs one. Internal auditor training prepares people to audit your own system, and we make no claim that it qualifies anyone to audit other organizations.
No advantage in the audit
Attending training gives no advantage in a certification audit. The auditor looks at whether your people are competent for their work, however they learned it, and the decision is made independently by AQC Group.
Tell us who needs training.
Say how many people, which standard and what they need to be able to do. We will say what we can offer and agree the content with you.